哲意(Select Italy)——您的意大利旅行专家

哲意(Select Italy) Select Italy-意大利度假套餐

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条款条件 修改版:2013年6月

网站使用及法律条款

Ars & Civitas, Inc. d/b/a Select Italy (“哲意”)在网站上向您提供的各种产品及服务遵循以下条件条款(“条款”)。 如果您对SelectItaly.com进行访问、使用和购买产品服务,意味您同意、接受并受约束于这些条款条件。哲意(Select Italy) 有权在不通知您的情况下全权处理和修改这些条款。因此在使用网站时请仔细浏览条款细则。在条款进行修改的情况下,您继续访问 使用网站意味您同意这些修改内容。此外,在使用网站某些特定服务或订购产品服务时,您将受到该项产品、产品特点和服务 的指南和相应规则。这些规则指南有时会更新和修改。所有这些规则指南都被引用在此条款中。

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联系信息

芝加哥办事处联系方式

哲意(Select Italy)美国总部办事处办公时间为周一至周五(美国公众假期除外) 美国中部时间上午8:30至下午5:30。如您来自美国货加拿大,请拨打免费热线 或312.664.4200。如您来自其他地方,请拨打001.312.664.4200。传真:312.664.4201;电子邮箱: info@selectitaly.com. 或312.664.4200。如您来自其他地方,请拨打001.312.664.4200。传真:312.664.4201;电子邮箱: info@selectitaly.com.

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佛罗伦萨代表处联系信息

Select Italy's Florence Representative is available to assist you with any problems or information you may need while in Italy itself. Office hours are 8:30 am to 6:30 pm (Italian Time) seven (7) days a week. From within Italy call 055-289857. Email address is info@selectitaly.com.

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隐私条款

请仔细阅读我们的隐私条款 可以帮助您如何浏览SelectItaly.com/cn,并明白我们的职能。

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许可和网站访问

哲意(Select Italy)同意您以个人名义使用网站。但是不允许下载(缓存除外)、修改任何网站部分。您必须到达法定年龄, 因此在使用网站时如果出现任何需要您承担的法律责任时您有此法律义务。允许个人使用不包括网站和其内容的转售或任何商业用途; 任何产品列表、描述、原图、设计和价格的收集及使用;网站和其内容的衍生;用以金钱目的转卖或复制用户信息给其他公司和个人 数据挖掘技术、机器人技术活其他任何类似数据收集和插件工具。

网站的所有部分在未取得哲意(Select Italy)预先书面同意的情况下,不得复制,转载, 批复、租赁、重制、售卖、转卖、访问或任何其他用以商业目的的方式进行。在未取得哲意(Select Italy)预先书面同意的情况下, 不得建造或利用建造框架技术复制同样和相似的商标、标志或其他任何哲意(Select Italy)和其代理联盟的产权资料(包括图片, 文字内容,页面设计和排列)。在未取得哲意(Select Italy)预先书面同意的情况下,不得使用源文件标签或其他"隐藏文件"来使用 哲意(Select Italy)的名字和商标。任意授权的使用情况和授权行为哲意(Select Italy)具有所有权和解释权。 只要超链接不包括任何关于哲意(Select Italy)、其代理联盟的具有错误、误导性和其他任何具有冒犯性的产品和服务描述, 您可以被授权有限、可撤销、非独家的权利创建连接至哲意(Select Italy)主页的超链接。

在未取得预先书面允许的情况下,您不得使用哲意(Select Italy)商标或其他注册图案和标志在链接中。 除此以外,包括但不仅限于各类哲意(Select Italy)文件:电子凭证、订单通知邮件、门票,都不允许以 任何方式进行复制、重制、转载和修改。对于哲意(Select Italy)各类文件的修改可能导致拒绝服务。

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电子通讯

当您访问网站或通过电子邮件联系我们时,表明您同意使用电子通信方式沟通。 我们会通过电子邮件或通过网站发布通知与您沟通。您同意我们的所有协议、通知、信息披露和其他满足法律条件的电子通信方式。

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网站的所有内容,包括文本、图片、商标、按钮标志、图像、音频片段、电子下载、数据收集和软件。 全部是哲意(Select Italy)或其内容供应商所有,并受美国及国际著作权法保护。网站的所有内容编辑为哲意(Select Italy) 独家产权或其认可方所有,并受美国和国际著作权法保护。网站的所有软件使用为哲意(Select Italy) 所有或其软件供应商所有,并受美国和国际著作权法保护。

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商标权

SELECT ITALY(哲意)和其他标记、图形、标志、页眉、按钮图标、脚本和服务名称全部都是哲意的商标,拥有商标权或在美国及其他国家的商业外观权。 哲意(Select Italy)的商标和商业外观不允许以任何方式使用在不属于哲意(Select Italy)的产品和服务上, 不允许以任何方式毁谤或怀疑哲意(Select Italy),这样会造成客户的困扰。所有出现在哲意(Select Italy) 页面上但是不属于哲意(Select Italy)的商标都属于其各自所有者。是否可以以哲意(Select Italy)名义使用、 链接、赞助须通过哲意(Select Italy)允许。

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信息精确度和更新

网站上所有的信息可能存在技术不准确和排字错误。 因此哲意(Select Italy)会在不通知您的前提下, 对任意产品、服务的内容信息做加减、删除或更新。哲意(Select Italy)和(或)其各自的供应商可能对产品、 服务在任意时间进行终止、更新改进和(或)改变。哲意(Select Italy)对更新网站和任一内容不承担任何责任, 并且对于更新失败和诸如此类的信息没有任何责任。哲意(Select Italy)对于网站的错误和遗漏不承担任何责任。 哲意(Select Italy)无法保证网站上所有内容、服务和产品的准确性和完整性。哲意(Select Italy)对于来自第三方的意见、 建议、提议、声明、服务、报价和其他任何信息不承担任何责任。

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网站活动

对于哲意(Select Italy)的自主裁量权、约束和阻止其他用户使用、访问和浏览网站,您无任何权利干预。除另有载明的情况, 除了您个人使用之外,您不允许复制、修改、分配、散播、下载、展示、转移、发布和传播网站或其内容。如果没有得到允许, 除非您已获得哲意(Select Italy)的预先书面同意,您不得以任何非法目的访问和使用网站。您不允许发布和传播非法、有害、 威胁、辱骂、骚扰、诽谤、粗俗、淫秽、民族歧视、人种歧视和其他任何哲意(Select Italy)认为异议的内容。

以下活动也是明确禁止的。您不会参与:用于非个人目的或商业目的使用网站;使用任何“机器人”和“spider程序”, 其他自动程序或手动设置监控复制网站和其任何内容;“镜像”和“成帧”网站和其任何内容;通过网站收集并使用产品 用以竞争对手和其他可比产品获得利益;其他任何导致网站陷入麻烦或影响其功能价值的行为。

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在某种程度上,网站上包含链接至外部服务和资源的任何内容都应有其特定外部服务商提供和负责。 哲意(Select Italy)不保证和不担保在网站上这些外部服务和资源内容的精准性和完整性。外部服务和资源和哲意(Select Italy) 没有任何关系,也与员工和代理无任何关系。哲意(Select Italy)对于在网站上由第三方操作的内容不承担任何责任。

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非请求信息的说明

哲意(Select Italy)并未寻找非请求信息、建议和有关发展、设计、内容(“提案”)的市场推广的资料。 您声明并保证哲意(Select Italy),愿意承担提交内容的精确性、适当性和合法性的责任。您确保不会使用造假电子邮箱, 冒充任何个人和实体或有误导性的原始信息。任何由您通过网站提交至哲意(Select Italy)的信息必须保持唯一性和哲意(Select Italy) 的独有性,此信息可能被哲意(Select Italy)无偿用以其他用途,例如商业或其他。提供的提交信息必须代表您自己并且 保证其他任何信息也遵循该条款,包括您给予哲意(Select Italy)的全球权利、标题、兴趣和提交的版权和其他知识产权。 哲意(Select Italy)有权以任何目的无限制和无偿使用、复制修改、公开、散播和使用任何提交内容的衍生内容。

由您或者通过您发布在网站上的提案(通过邮寄、电子邮件或者其他直接和间接方式),您不得认为是机密文件。 哲意(Select Italy)对于保密这些信息不承担任何责任。哲意(Select Italy)对于这些信息的揭露 不承担任何责任。您必须对您提交的内容负责。(特别包含,但不仅限于发布在网站上的评论内容)

您禁止从/向该网站发布和传播以下内容:(一)任何非法、威胁、诽谤、淫秽、色情、或包含其他侵犯个人权益和(或)隐私、违反法律的内容; (二)任何商业资料或内容(包括但不仅限于,教唆钱款、广告、产品和服务的市场推广);(三)对第三方的任何侵犯、 占用和违反著作权、商标权、专利权和其他所有权。您应当独自承担由于违反前述限制导致的损害,或其他由于您发布和传播 至该网站造成的任何损失。您承认哲意(Select Italy)在没有通知您的前提下,可能会运用此权利,包括有权使用、发布、删除、 广播、修改和其他相关内容。

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不可抗力事件

哲意(Select Italy)和其代理机构、代理人、服务供应商和提供者对于“不可抗力事件”造成的损失和延误不承担任何责任。 “不可抗力事件”包括但不仅限于:天意、政府干预、战争、敌对行动、政治动乱、暴动、内乱、劳资纠纷、劳动纠纷、罢工、 自然或核灾害、火灾、盗窃、流行病、疾病、设备故障或失灵、天气原因、隔离检疫、医学或海关规定、交通技术或管理原因、 机场关闭、机械故障、水短缺或其他任何不在哲意(Select Italy)控制范围内的原因。万一发生“不可抗力事件”,哲意(Select Italy)可能会 全权代理,但无义务提供代替的服务。哲意(Select Italy)将依靠单方面裁决,决定是否替换原始服务。哲意(Select Italy)对于所有 附加费用、遗漏、延误、政府行为造成的原始路线改变不承担任何责任。我们对“不可抗力事件”发生造成的损失,不予退款。

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免责声明

网站和其内容的提供基于“现状”和“可用”状态,对任何个人和实体没有代表性或任何形式的担保。 对于前述没有任何限制并不意味着哲意(SELECT ITALY)否认所有:默示担保商销性,特殊合理的用途,兼容性,系统集成,信息内容的精确性, 非侵权性,保密经营和头衔。哲意(SELECT ITALY)对于以下内容不承担任何默示担保:对网站和信息,内容、资料、 网站上的服务或产品或哲意(SELECT ITALY)的电子邮箱、软件,网站使用软件时感染或即将遭受病毒攻击的任何操作。 您同意使用本网站的风险由您自己承担。哲意(SELECT ITALY)对于以上操作不承担任何责任。您同意对于哲意(SELECT ITALY)软件、 网站、产品和服务的任何修改不被视作或认为是前面提及的条款的放弃,不被视作条款的缺陷、不一致、目的性失败的声明和证据。 根据必要的故障维护停机时间和系统中断,哲意(Select Italy)会尽力使用合理途径维护网站可使用性。

您表示和保证使用真实姓名预订所有产品和服务。

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责任范围

在法律允许的最大限度内,哲意(SELECT ITALY)和其各自的服务供应商或提供者对以下情况不承担任何责任: 任何受伤、损失、索赔、损毁、天意、意外、延迟。任何特殊、可效仿的、惩罚性的、意外或间接损害,无论上述是否在合同上表明, 侵权或不侵权。即使当事人已被建议有潜在风险,以任何方式使用链接网站、以任何方式导致无法使用网站或网站使用延迟、从网站获取服务和信息。

哲意(Select Italy)对于任何供应商或服务供应商的违反行为不承担任何责任, 违反行为包括但不限于:适销性、就某一用途的适用性的任何暗含保证;哲意(Select Italy)对于由服务供应商或提供者 (包括任何侵权责任)的不道德行为不承担任何责任,同理网站上的任何产品和服务。哲意(Select Italy)对于任何服务供应 商和提供者的不遵循此条款的行为不承担任何责任,对于任何服务供应商和提供者不遵循国家政府法规法律,包括但不限于法律 治理易腐品的销售、保修和返回。在法律允许的最大限度内,由于您访问使用网站引起的任何索赔行为,您同意在从您访问网站开 始的日期一年内,任何索赔都将不可逆转的免除。

尽管有上述限制条款,但是如果哲意(Select Italy)发现任何损失或伤害起于或以任何方式 表明与以上描述的事件有关,哲意(Select Italy)和其服务供应商或提供者的权责额度在任何时候都不得 超过(a)更高的那个费用(总计)或您支付给哲意(Select Italy)的费用,或者(b) 一百美元(US $100.00)。

责任范围基于当事人之间的风险承担。即使本条款中的任何一个补救措施未能实现其目的, 本章节的责任范围仍旧有效。本条款中的责任范围在于保障哲意(Select Italy)和/或其各自服务供应商 和提供者。某些司法管辖不允许间接、偶然和其他损失责任的限制和排除。在一定程度上,所适用的法律不允许任何特约除外事项或适用于您和此条款的限制,这些排除和限制必须服从此条款。

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赔偿

您同意保护和使哲意 (Select Italy)和(或)其供应商和服务提供方、其他的办公人员、 执行者、员工和代理免于由于第三方原因行为、需求、追偿、损失、损坏、罚款、处罚和其他导致的包括但不仅限于各种合理合法的核算费用。

  • 违反本协议或引用文本;
  • 违法或第三方权利;
  • 您使用该网站;
  • 或您作为代表,为第三方访问该网站

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通知

除非有其他条款说明,所有通知、请求、确认、选择、弃权、抉择和其他任何要求的沟通都必须遵循以下条款: (a)若您的电子邮箱在哲意(Select Italy)有记录,将通过此电子邮件联系您。或(b)若通过电子邮件联系哲意(Select Italy), 请联系admin@selectitaly.com,并且以书面副本方式递送至哲意 (Select Italy)303 W. Erie, Suite 410, Chicago, IL 60654,收件人:行政服务经理

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仲裁

任何与此条款有关的索赔必须由美国仲裁协会(“AAA”)解决。 仲裁必须由AAA听证,有旅游行业经验丰富的一位仲裁员裁决。仲裁程序必须在美国伊利诺斯州芝加哥举行。 当事人需要承担关于仲裁个人成本,并且共同分摊仲裁的花费。仲裁和所有相关的程序及发现应当按照仲裁所规定 的保护指令实施,保护所有当事人的机密信息。任何一方在不放弃任何补救条款下,可以寻求任何法院的管辖权的临时救济, 这类当事人必须保护器机密信息和等待裁决的权利(或未决的仲裁法庭索赔决定)。

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审判和审判地点

如果有国际法律冲突,此条款必须由伊利诺斯州法律解释。 您同意服从位于美国伊利诺斯州库克县的州法院和联邦法院的判决。

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其他

这些条款,加上隐私条款和条件条款的完整条款内容,构成了您与哲意(Select Italy)之间的合约标的物,取代之前所有的理解和协议。 无论是口头或书面,除了修正声明书面文件或网站条款修订,关与合约标的物的内容都不得修改。哲意(Select Italy)对于所有 条款的限制和执行失败不得被认为是对于条款或权利的放弃。哲意(Select Italy)与您或其他当事方之间的行为或是贸易条例习惯 都不可以修改这些条款中的规定。

如果这些条款中的任何规定需要被有合法管辖权的法庭执行无效、或是不能强制执行,那这些规定将被从这些条款中分离, 于这些条款无任何影响。剩余规定仍在条款中保留并有效。条款部分的标题和名称不属于条款,不过只是为了方便起见。 条款部分的标题和名称无法定义、限制和解释该部分的任何内容。

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一般服务条款条件

银行和信用卡费用

某些银行和信用卡公司会征收国际支付费用。如果您使用非美国信用卡,您需要支付汇率转换费用。 您的信用卡账单上会显示该笔费用,因此网站账单上的总金额和信用卡账单金额会有所不同。 境外付款手续费可能会根据每家银行不同为进行收取。请在使用信用卡/借记卡前咨询银行相关服务。

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付款

您的付款时间基于您的订单确认时间。可能是几天,也可能是几个月之后, 根据您提前预订和服务执行的时间。除非另有载明,所有的在线预订请求必须使用信用卡主卡预订。您的信用卡只有在预订被确认时才会被扣款。

所有价格以美元显示,账单价格以美元显示。

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价格波动

价格波动由以下原因造成,不会提前通知客户:政府税收或其他费用、汇率变动、供应商临时提价、其他不可预见的原因。

哲意(Select Italy)对于博物馆、剧院和其他旅游景点的临时门票价格变动无法控制。 但是我们会在您已经订购门票的情况下及时通知您,并竭尽全力与您商讨。如果您依然想保留原先入场时间和日期,您必须支付额外费用。 如果您同意支付额外费用,我们会从您的信用卡中扣款。如果您不同意支付额外费用,我们会取消您的预订,并且扣除每张门票¥70的手续费后,将款项退回至您的支付卡上。

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一般退款政策

退款政策基于服务类型而有所区别。每种退款政策使用的范围都在各类服务描述中体现。 哲意(Select Italy)的加急费、咨询费、服务费和递送费都是不予退款的, 也不可应用在哲意(Select Italy)的其他产品上。购买哲意(Select Italy)在线商城的所有产品都是不予退款的。

查看各类服务的修改、取消和退款政策

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加急费

除非另有说明。在服务实际执行日期前五个工作日(包括五个工作日)之内订购,需要收取以下加急费用:

  • 定制旅行:¥700/每个订单
  • 私人短途游:¥350/每个订单
  • 私人接送:¥350/每个订单
  • 拼团短途游:¥70/每个订单

以下加急费在服务实际执行日期前三个工作日(包括三个工作日)之内订购时收取:

  • 博物馆:¥70/每个订单
  • 音乐活动:¥70/每个订单
  • 班车:¥70/每个订单
  • 火车票:¥110/每个订单

哲意(Select Italy)的加急费不可退款。

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服务处理时间

Many services offered by Select Italy can be processed in one (1) business day and most can be processed in two to three (2-3) business days. Please note that in exceptional cases, some services may require more than three (3) business days to process. The status of an order can always be checked by logging into Select Italy's website, clicking the link provided in the order confirmation email, or contacting our Chicago office directly via phone or email. Orders are prioritized and processed based on the service date, not the order date. If an order is placed five (5) or fewer business days before the service date, it will be given processing priority.

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服务凭证:关于没有收到哲意(Select Italy)电子凭证的通知

在出发日期前至少一(1)个工作日您还未收到相关产品服务凭证的情况下, 您有义务主动联系哲意(Select Italy)说明情况。我们会再次发送凭证给您。无法给予哲意(Select Italy)充足时间重发凭证可能导致预订、门票和凭证上所列服务的无效或取消。 哲意(Select Italy)对此情况不承担任何责任,对于已收款项不予退款。

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服务凭证:您有义务仔细阅读相关信息

即使哲意(Select Italy)已竭尽所能仔细核对旅游服务凭证上的信息,以保证正确和完整性。 您也有义务在收到凭证后立即仔细检查和核对所有信息。如果由于错误无法及时发现和联系我们进行修改,可能导致预订、门票和凭证上所列服务的无效或取消。 哲意(Select Italy)对此情况不承担任何责任,对于已收款项不予退款。

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旅游相关文件和签证

每位游客有责任根据政府相关规定获得并携带有效的护照、签证和其他文件资料。 哲意(Select Italy)强烈建议您与当地大使馆或咨询公司询问相关签证信息。

对已购买哲意(Select Italy)的服务和产品,但是无法及时获得签证和其他任何文件的游客,不作退款处理。

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旅游保险

尽管大多数旅途都是安全令人愉快的,但是必须考虑到万一发生不测情况的预防补救措施。哲意(SELECT ITALY) 建议您在出行前查看相关保险条例,并根据自身情况购买合适的保险套餐,为您的旅途提供保障!

哲意(SELECT ITALY)强烈建议您在出行之前购买旅游保险。旅游保险在你出行的过程中为您提供保障, 让您拥有无忧无虑的假期体验。在意外发生时,旅游保险可以帮助您最大程度减少经济损失,并且在各种情况下协助您,包括但不仅限于紧急医疗、出行取消、延误、行李丢失和财产被盗。在出发之前想保险公司咨询,购买最适合您出游的保险套餐。祝您旅途愉快!

更多信息请查看我们的保险方案推荐,祝您旅途平安!

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个别服务条款和政策

司机接送

服务请求确认后,您将收到注明接送地点和时间的收据,以及提供服务的本地公司的联系信息,和哲意(Select Italy)佛罗伦萨代理人的联系信息。

无论何种原因您若预计将迟到,并且导致预定的接人时间延误,您有责任拨打服务供应商的电话,若无法接通,您可拨打哲意(Select Italy)佛罗伦萨代理人的电话,或哲意(Select Italy)芝加哥办公室的电话,通知相关部门。在操作可行的情况下,哲意(Select Italy)将重新制定接人时间。哲意(Select Italy)不保证重新制定接人时间不需要额外费用。

若因航班延误或行李认领造成的迟到,服务供应商可在预约接人时间之后最多等候四十(40)分钟。若您在机场等候行李,并预计您即将迟到,请尽快联系服务供应商,通知接人时间的变更。

若从酒店接人,您须严格遵守服务收据上列出的时间。司机自约定的接人时间起,可免费等候最多15分钟。若等候时间超过15分钟,需支付额外费用。

司机接送服务的价格是基于您在订购时所描述的需求而定的。除非您在预约后变更旅程线路,否则服务价格将保持不变。

对已确认的服务所作出的任何变更,如接人时间的变更、路线变更和(或)中间停靠的要求,您须于服务日期前至少72小时联系哲意(Select Italy)佛罗伦萨代理人,或哲意(Select Italy)芝加哥办公室。如果变更可行,需支付额外费用。

若您未按上述要求联系哲意(Select Italy),且在服务当日直接要求司机变更和(或)中途停靠,将视为您完全同意从您的信用卡中支付所有按照您的要求产生的额外费用。

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Consultation Service

Select Italy's $299 consultation fee is completely non-refundable and non-transferable. The consultation fee is not applicable to any other services purchased through Select Italy.

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Culture Days and Culture Week Events

Each year the Italian Ministry of Cultural Heritage and Activities declares some periods when state museums charge a reduced admission or no admission fee. In particular, the Culture Days and the Culture Week are such events. Culture Week dates are often not announced by the Italian government until the last minute. Select Italy is not responsible for advance notification of this event nor is Select Italy responsible for any museum's change in reservation policy during these periods.

For any museum taking part in Culture Days/Culture Week, Select Italy will charge a $13.00 per person reservation fee. This fee includes the museum's reservation fee as well as Select Italy's service fee. Museums may also charge an admission fee in addition to this reservation fee. If a museum does not take part in Culture Days/Culture Week, Select Italy's standard pricing applies.

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定制线路

付款及确认

一旦您同意旅行的最终路线,哲意(Select Italy)将对所有预约和服务进行确认。一旦确认,需支付30%的押金。旅行的余款须在出发日期前至少六十(60)天付清。请注意,$100美元的首付款和所有尾款,均不可返还,也不可转让。若您最终没有确认全部线路,我们将不返还$100美元的押金或与个人服务相关的其他费用。

只有收到最终付款后,预约才能完全确认。总费用包含所选服务和安排等,在此不全部列出。预付款之后申请的退款,须有服务供应商/提供者判定处理。对已确认的预约,如需进行任何变更,包含取消,可能须支付额外费用。

供应商独立经营拥有

哲意(Select Italy)作为精选住宿和服务供应商的代理商,是一家独立经营管理的企业。哲意(Select Italy)对供应商方面造成的任何人身伤害、财产损失、意外事故、延期、不便、住宿变更/服务以及汇率的变更(由于汇率变更或服务供应商决定的变更)或其他任何由于服务供应商方面因违规、疏忽、恣意妄为、作为或不作为而造成的重大失误均不负责。从哲意(Select Italy)订购产品或服务并为指定预约/门票支付全款,则视为同意授权哲意(Select Italy)代表您做出安排,到达后所涉及的任何损害赔偿、退款或贷款问题,均应与房产/服务供应商直接协商。

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Honeymoons

Pricing Policy

Honeymoon packages include a variety of different services and as such, the honeymoon packages posted on the Website vary in price. The posted package prices should be viewed as a "starting rate." Actual cost will be provided to you after an initial consultation with a member of Select Italy's Wedding & Honeymoon Services staff.

Event Postponement

Modification of individual services within a confirmed honeymoon must be submitted in writing. Requested changes will be taken on a case-by-case basis and may be subject to additional fees. If, after booking a honeymoon and its corresponding activities and services, you decide to fully postpone the event, Select Italy will attempt to confirm the same arrangements for an alternate date, but substitutions may be necessary based on availability. You will be responsible for any increase in price resulting from the change of service, date or necessary substitutions made in order to complete the honeymoon on the new date.

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Vacation Packages

Select Italy's vacation packages are not escorted group tours. Each package is a combination of services and products designed for the independent traveler who wishes to enjoy the freedom of an un-escorted trip with the convenience and value of a package price. Vacation packages do not include bus transportation, tour escort, or any service not explicitly listed in the "Package Includes" description.

If you are looking for an escorted group tour, please contact us directly.

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Weddings

Our Wedding & Honeymoon Specialists will help you plan the wedding event of your dreams. As each wedding is designed specifically for you, our consultants make all the arrangements necessary to ensure this is a very special moment in your life.

The Italian and Croatian Governments require very specific criteria be met before they will permit a legally binding wedding to take place. While our Wedding consultant will advise you on these requirements, please note that it is your responsibility to collect the required documents and permissions.

Pricing Policy

Wedding packages include a variety of different services and as such, the wedding packages posted on the Website vary in price. The posted package prices should be viewed as a "starting rate." Actual cost will be provided to you after an initial consultation with a member of Select Italy's Wedding & Honeymoon Services staff.

Event Postponement

Modification of individual services within a confirmed wedding ceremony must be submitted in writing. Requested changes will be taken on a case-by-case basis and may be subject to additional fees. If, after booking a wedding ceremony and its corresponding activities and services, you decide to fully postpone the event, Select Italy will attempt to confirm the same arrangements for an alternate date. However substitutions may be necessary based on availability. Select Italy will charge you a $600 fee if a ceremony postponement is requested. You will be responsible for any increase in price resulting from the change of service, date or necessary substitutions made in order to complete the ceremony on a new date. You will also be responsible for fees charged by the individual service providers including, but not limited to, the celebrant, operator of the ceremony location, and florist as a result of the modification or postponement of the event.

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Group Tours

In order for Select Italy to begin work on planning a group tour, a $300 advance payment is required. This payment will be applied to the final balance unless the tour is canceled, in which case it becomes non-refundable. In addition, the following payment schedule applies:

  • First payment of 20% of the trip's cost due upon confirmation of arrangements.
  • Second payment of 30% of the trip's cost due ninety (90) days prior to departure.
  • Final payment due sixty (60) days prior to departure.

Additional services and costs incurred by the group during the course of the tour but after final payment has been made will be invoiced upon tour completion.

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Hotels

Select Italy acts as an agent for carefully selected properties, all of which are independently owned and managed. Select Italy is not liable for any personal injury, property damage, accident, delay, inconvenience, change in accommodation(s) or rate(s) (due to exchange rate or property decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the property(ies) whose name(s) appears on the invoice. By engaging Select Italy and making full payment for the specified accommodation(s), you agree to hold Select Italy harmless in making arrangements on your behalf and that any claim(s) of damage, refund(s) or credit(s) after arrival will be sought directly from the property(ies).

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博物馆

您在此允许并授权哲意(Select Italy)以您的名义在指定条款内完成所有购买,您承认并同意以您的名义进行的所有购买均为最终购买,不可退款。

哲意(Select Italy)推荐的所有博物馆均为独立运营管理。哲意(Select Italy)将及时处理博物馆订单。通常订单处理需两(2)至三(3)个工作日。但完成订单所需时间变化取决于所预定的博物馆以及提前多久预定。通常所申请的博物馆数量越多,所需处理时间越长。除此以外,不同的博物馆遵守不同的处理流程,并非全部博物馆均接受提前一(1)个月订票。此种情况下,一旦可以订票,我们将按时间顺序依次尽快处理订单。

若所订购的日期/时间无效,在无特殊说明的情况下,我们将订购距该日期/时间最近的预约/门票。尽管哲意(Select Italy)将尽最大努力保证订购您申请时间的预约/门票,但一切按实际情况决定。因此我们保留为您订购比申请的时间提前三十(30)分钟和延后三十(30)分钟预约/门票的权利。若无备选说明,哲意(Select Italy)做出的订购时间的决定为最终决定。请同意提供给我们与订单相关的所有信息和说明,包含身体活动受限程度、抵达日期/时间、参观时间限制和其他相关信息,若博物馆要求,可能还需包含您的出生日期和/或护照信息。

有些博物馆提供预售门票服务(或类似服务),您可在指定日期和时间入场参观。哲意(Select Italy)给出的价格包含预约费、哲意(Select Italy)的服务费,可能还包括门票。

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音乐和文化活动门票

您在此允许并授权哲意(Select Italy)以您的名义在指定条款内完成完成购买,您承认并同意以您的名义进行的所有购买都是最终购买,不可退款。

哲意(Select Italy)并不总是从各场馆收取门票销售的佣金。因此,为了提供给您最新的音乐及文化活动信息,哲意(Select Italy)给出的价格包含:除门票实际面值外,供应商收取的预订费(未打印在门票面值上);活动日历更新的维护费;客户服务费;管理订单处理费;和货币汇率波动所产生的费用。根据门票来源、预购复杂性和活动类型,基于当前汇率波动情况,所报出的门票价格可能比门票实际价格高约30%。若有特别订购条款和条件(请看下文),哲意(Select Italy)所给出的价格可能高于30%。

各场馆保留未经通知即变更节目的权利,在大部分情况下,不会提前通知哲意(Select Italy)。虽然我方将尽最大努力及时告知有关日程安排的意外变更,但哲意(Select Italy)不对意大利各场馆由于无法预见的情况而做出的变更或取消负责。可能包含但不限于,节目时间的变更,由于停演或恶劣天气而导致的演出取消,以及表演者或节目的替换等。此外,哲意(Select Italy)对演出设置的类型、风格、时长和历史时期或演出、戏剧、音乐会、阅读或场馆可能提供的其他节目的任何艺术效果均无任何控制权。

我们网站上的定价不代表门票的有效性。若您的首选席位票无效,并在下订单时提供了备选的席位申请,我们将在备选范围内为您预定席位票(若有的话),不另行通知。若不符合首选或备选范围的席位,哲意(Select Italy)将联系您,并提供其他席位票(若有的话)。在您下订单时所提供的备选范围内的席位订票不可退款。除去首选和备选位置的其他席位,在您未经允许的情况下不会被购买。

在大部分情况下,您需在活动日期当天携收据和护照直接从售票处兑换门票。哲意(Select Italy)将在活动开始之前告知门票是否可递送至指定递送地址或意大利各酒店,。此种情况下,需支付额外的递送费。

特别门票预订

若某些重要场馆,如斯卡拉大剧院凤凰剧院,的演出门票售罄,哲意(Select Italy)可通过意大利特许经纪人获得门票。这些特别订购门票的价格包含门票价格、经纪人佣金以及哲意(Select Italy)的服务费。此种情况下,门票将在演出当日递送至您的酒店。

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教皇接见

教皇接见的预约须从梵蒂冈方面获得确认。若哲意(Select Italy)未能得到所申请预约的确认,我们将及时通知您,且不收取任何费用。哲意(Select Italy)可能在所申请的接见日期前一天才获得预约确认。因此,您提供的酒店联系信息是非常必要的,包括酒店的传真号或可在罗马使用的电子邮箱地址,用于打印PDF文件。若您不能提供此信息或其他任何接收收据的方式,哲意(Select Italy)将不承担门票或收据递送失败所产生的责任。除上述情况外若门票或收据未被成功递送,我们将不收取费用。但我们将根据每个预约中包含的人数,收取一定的教皇接见预约订购费。教皇接见预约服务费是不可返还的。

若您未在所申请的接见日期前至少一(1)个工作日收到收据,您有责任联络哲意(Select Italy)芝加哥办事处

梵蒂冈可能将接见安排在教皇的夏季公寓(冈多菲堡(Castelgandolfo))。直到预定接见日期前一(1)个工作日才会通知场馆的变更情况。若场馆变更,我们将不予退款。梵蒂冈可在提前不通知(或不通知)的情况下取消任何(或所有)教皇接见的预约。若哲意(Select Italy)收到取消通知,将立即联系您。若取消,哲意(Select Italy)将返还订购费,但需收取每个订单$10美元的服务费。

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Restaurant Reservations

Once confirmed, reservations are non-refundable and non-transferable. Select Italy is not responsible for the quality of restaurant service, food or presentation. Restaurants may change their menu and pricing without notice.

The cost of the meal must be paid on site at the restaurant in accordance with the restaurant's current pricing and payment requirements. Credit cards may not be accepted depending on restaurant policy. Select Italy charges $15 for the service of reserving the table.

If the preferred date(s)/time(s) are not available, Select Italy will work to book the reservation as close as possible to your preferred times unless you instruct otherwise. Select Italy reserves the right to book fifteen (15) minutes before and sixty (60) minutes after your requested time.

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巴士

罗马、奇维塔韦基亚和威尼斯巴士

服务申请确认后,您将收到注明巴士接人时间和地点的收据,以及提供此服务的意大利当地公司的联系信息,和哲意(Select Italy)佛罗伦萨代理人的联系信息。当日航班延误或行李遗失(导致迟到)的情况无需通知。巴士供应商将自动为您调整到下一班乘坐。

若转天的航班延误,包含航班取消和错过航班,您必须在预约的时间之前拨打哲意(Select Italy)芝加哥办公室的电话或拨打哲意(Select Italy)佛罗伦萨代理人的电话,以告知此延迟。只要可行,哲意(Select Italy)将重新制定接您的时间。如果有空闲席位,我们即可调整服务。

若您未在预约时间之前拨打服务供应商的电话,且(或)您未能在预定的接人时间和地点出现,您将被视作未现身。未现身的客户是指无论何种原因未在约定地点和时间现身的人。我们不能为未现身的客户重新安排服务,您必须以全价重新订购服务。

佛罗伦萨巴士

服务确认后您将收到一张收据,上面注明巴士接人的地点和时间,以及提供服务的意大利当地公司的联系信息和哲意(Select Italy)佛罗伦萨代理人的联系信息。对于所有未现身客户,其巴士服务将自动取消,且不退款。未现身客户是指无论何种原因未在约定地点和时间出现的人。

若航班延误、变更或取消,您须于预约时间之前拨打收据上的紧急电话,以变更服务。若距原预约时间不满二十四(24)小时内收到服务变更申请,您需购买新票。

若转天的航班延误或变更,包括航班取消或错过航班,您须于预约时间之前拨打哲意(Select Italy)佛罗伦萨代理人的电话,以进行服务变更。无论是当天还是转天的服务变更,我们均不保证可变更。若服务变更申请于距原预约时间不满二十四(24)小时内收到,您需购买新票。

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火车票

Trenitalia公司由意大利国家铁路(意大利政府部门)拥有并管理。哲意(Select Italy)作为的特许车票销售商,对服务供应商方面造成的任何人身伤害、财产损失、意外事故、延期、不便、服务以及汇率的变更(由于汇率变更或服务供应商决定的变更)或其他任何由于服务供应商方面因违规、疏忽、恣意妄为、作为或不作为而造成的重大失误均不负责。从哲意(Select Italy)订购产品或服务并为指定服务支付全款,则视为同意授权哲意(Select Italy)代表您做出安排,到达后所涉及的任何损害赔偿均应与意大利铁路公司(Trenitalia)直接协商。

请注意,席位由Trenitalia自动分配,哲意(Select Italy)无任何控制权或不能逾越此政策。

请注意,订单只可提前120天确认。若您从今起,120多天后才开始旅行,您仍可通过我们网站下订单。一旦车票可用,我们将尽快提供确认信息。

要查看Trentitalia公司政策的完整列表,请点击这里(仅意大利语)。

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梵蒂冈博物馆和西斯廷教堂

梵蒂冈博物馆的预约含博物馆和西斯廷教堂的预付费门票。价格含预约费、门票费和哲意(Select Italy)的服务费。

订单只可提前60天得到确认。如果从今天起,您60多天后才开始旅行,您依旧可通过我们的网站下订单。一旦所选日期有效,我们将提供门票的确认信息。订单并不能保证预约成功。预约取决于有效性。有效性的确认将在下订单之后的2至3个工作日进行(若门票已发放)。

您和您的同伴在入场参观前需出示身份证明。梵蒂冈博物馆保留拒绝任何人因不符合规则限制的入场权利。这些规则和限制包含,但不限于,出示适当的身份证明和遵守着装要求。

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Villa and Apartment Rentals

Additional Costs

Properties may assess additional costs for heating/air conditioning, telephone, and additional services not specified in the brochure. Note that the period in which heating is available in is subject to local regulations.

Arrival and Departure Times

You must arrive and leave according to the instructions on the voucher provided by Select Italy. If you are unable to arrive between these times, you must let us know as soon as possible.

Booking and Deposit

Once you have selected your property(ies), you must complete and sign the Booking Form and return it to Select Italy or your travel agent. Depending upon the property, you will be required to pay a thirty percent (30%) to fifty percent (50%) deposit by check or credit card upon written confirmation of the booking. No booking is finalized until Select Italy has received the required deposit. If you book through a travel agent, he/she may have similar requirements.

Care of Property

You are responsible for ensuring that, upon departure, the property is left in the same level of cleanliness and repair as it was upon arrival. Failure to comply with this requirement will result in cleaning charges being deducted from the security deposit as set forth below. Any loss or damage caused by you will be deducted by the owner from your security deposit as well. Linen is normally changed once per week.

Final Cleaning

You will be notified of any final cleaning fees at the time of rental. The final cleaning fee does not include excessive cleaning, the cleaning of the kitchen/kitchenette and the removal of trash, which are your responsibilities. If this has not been done, the owner or his/her representative will charge an additional amount to cover these costs.

Final Payment

Final payment is due no later than ten (10) weeks prior to the departure date. Select Italy will issue a confirmation to you or your travel agent upon receipt of the final payment. If Select Italy does not receive timely payment, your reservation(s) will be cancelled and any payment received will be applied to the cancellation charge(s).

Last Minute Booking

A last minute booking is one received less than twelve (12) weeks before departure. Once details have been confirmed to you either by phone or in writing, full payment will be due immediately upon confirmation of the booking.

Pets

The majority of properties do not accept animals. If you want to have a pet with you, please ask for information when booking. The presence of an unauthorized animal is grounds for immediate eviction without the right to any reimbursement or refund. If pet is accepted, an additional security deposit will be required.

Photography

Photographs taken in these properties cannot be used or sold without prior written authorization of the property owner.

Property Ownership

Select Italy does not own the properties and cannot be responsible for problems associated with the property including, but not limited to, lack of water, gas and electricity, mechanical systems, telephone service, poor quality roads, scorched lawns due to excessive sun, or the unavailability of the swimming pool and any related filter systems. Select Italy will use all reasonable efforts to work with the property owner to solve any problems as soon as possible but does not assume any liability regarding such problems affecting you or other members of your party.

Property Related Marketing Information and Brochures

While Select Italy works to include accurate details of the services in its marketing information, property owners and managers do change elements of the property without notifying Select Italy. As a result, the information may not be up to date. All references to the condition of the property or services must not be taken as statements of fact, but as statements of opinion.

Reporting Problems

If you have any problems during your stay you should contact Select Italy immediately. Failure to do so may reduce your right to possible refunds. If you leave or abandon the property before the confirmed departure date, without prior written authorization from Select Italy, you will not be eligible for a refund. Select Italy contact information and phone numbers are included on your voucher(s).

Security Deposit

On arrival at the property, in order to cover possible damage or loss, you will be required to pay a security deposit, details of which are normally given in the property's description. The deposit is payable to the owner or the key-holder, and must be in the form of a Eurocheque, traveler's check or cash (euros). The full sum is returnable upon departure, except as noted elsewhere.

Size of Party and Behavior

Property owners reserve the right to refuse admittance to any group if the number of persons arriving exceeds the number on the Booking Form or if the number in the group exceeds the maximum number the property can sleep, as set out in the relevant brochure description. No camping is permitted on the property grounds unless authorized in advance in writing. The person signing the contract is responsible for ensuring the lawful and appropriate behavior of each person in the party. Should any person and/or the party behave in a manner that is not acceptable by normal standards, the owner or their representative may ask all persons involved to vacate the property, in which case there will be no refund of any rental payment.

Swimming Pool

For properties with a swimming pool, the period during which the pool is open and available for use varies according to the property but is typically from June 1st to September 30th and is subject to weather conditions.

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修改,取消和退款政策

一般

Except as expressly stated in the cancellation policy for a particular service, any and all deposits and fees to Select Italy and its suppliers, and other amounts paid for the following including, but not limited to: events, restaurants, lodging, transportation, tours (whether or not escorted), and packages, are non-refundable and non-transferable.

Change and cancellation requests must be requested in writing and the date, when applicable, is calculated based upon when it was received according to Italian standard time.

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个别服务相关政策

Air Tickets

Price Increases

I understand that the airline tickets or air tours I am purchasing are subject to supplemental price increases after the date of purchase due to additional charges imposed by a supplier or government. I acknowledge that I may be charged additional sums by Select Italy to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets or any combination thereof. I hereby consent to any post-purchase price increases and authorize Select Italy to charge my credit card for such additional amounts.

Hazardous Materials Notice

Some everyday products, like aerosol spray starch, can be dangerous when transported on the aircraft in carry on and/or checked baggage. Changes in temperature or pressure can cause some items to leak, generate toxic fumes or start a fire. Carriage of prohibited items may result in fines or in certain cases imprisonment. Please ensure there are no forbidden hazardous materials in your baggage like:

  • Some Lithium batteries (e.g. Spares in checked baggage, batteries over a certain size)
  • Explosives/Fireworks
  • Strike anywhere matches/Lighter fluid
  • Compressed gases/Aerosols
  • Oxygen bottles/Liquid oxygen
  • Flammable liquids
  • Pesticides/Poison
  • Corrosive material

Additional Conditions

There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage, spare lithium batteries for most consumer electronic devices in carry on baggage, and certain smoking materials carried on your person.

Certain items are required to be carried with you onboard the aircraft. For example, spare lithium batteries for portable electronic devices and cigarette lighters must be removed from checked or gate checked baggage and carried onboard the aircraft.

Traveling with medical oxygen, liquid oxygen, mobility aids and other assistive devices may require airline pre-approval or be restricted from carriage entirely. Passengers requiring these items should contact the airline operator for information on use of such devices.

  • Once a ticket is issued, it cannot be transferred to a different passenger or airline.
  • All changes and/or cancellation requests must be made with Select Italy in writing prior to the originally scheduled flights.
  • Ticket may be non-refundable and may incur additional applicable airline fees.
  • Ticket changes may incur penalties and/or increased fares. However, some fares allow no changes, so please contact us to confirm.
  • Changes made to already issued tickets incur a change processing fee of $30 per airline ticket per person in addition to any airline imposed penalties/fees.
  • A cancellation processing fee of $75 per person per airline ticket is applied to canceled tickets in addition to any airline penalties.
  • It is soley your responsibility to obtain and have at check-in all valid passports, visas, or any other documents required for travel on your itinerary.
  • All passengers under the age of sixteen (16) must be accompanied by an adult eighteen (18) years of age or older depending on an airline's policy.
  • All tickets require you to check-in for you flight a minimum of 2-3 hours prior to your scheduled departure.
  • Your ticket may not qualify for frequent flyer mileage accrual. Please contact us to verify your ticket's eligibility.
  • If you "No-Show" on any segment or flight in your itinerary, then the remaining segments will be cancelled by the airline. The ticket may hold no value for future travel and no refunds will be given.
  • It is your responsibility to check with the airline directly prior to departure for any last minute schedule changes that may affect your itinerary.
  • Exact seat assignments are on a request basis only and on many carriers will only be assigned at time of check in.
  • Please review all flight and passenger details to ensure that all is correct. Any changes must be made within one (1) business day after payment is made, or all applicable penalties and fees to change or cancel may apply.

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司机接送

收据发出之前所收到的所有变更申请均免费。基于变更申请收到的时间,将适用以下规则:

  • 在服务得到确认的日期与服务日期/时间前七(7)日之间收到申请,收取$30美元的变更费。
  • 在服务日期/时间前六(6)天至四(4)天之间收到申请,收取60%的变更费。
  • 在距服务日期/时间前不满四(4)天内收到申请,收取100%的变更费,以及重新安排接人服务所产生的全部费用。

收到取消申请后,适用以下规则:

  • 在服务得到确认的日期与服务日期/时间前七(7)天之间收到申请,收取25%的取消费。
  • 在服务日期/时间之前六(6)天至四(4)天之间收到申请,收取60%的取消费。
  • 在距服施日期/时间之前不满四(4)天内收到申请,则不可退款。

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Consultation Service

Cancellations must be received prior to the first consultation appointment. If proper notice is received prior to the first consultation appointment, you are eligible for a refund of fees paid less a $25 cancellation fee. If you terminate or cancel the consultation at any time after the first appointment, payments are non-refundable.

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Custom Itineraries

In the event of cancellation, deposit and final payments are non-refundable and non-transferable.

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Honeymoons

You will be charged a processing fee of $50 for each change made once the booking has been confirmed and/or payment has been made to the supplier(s).

For cancellations, the following applies based upon when the cancellation is received:

  • Between the date of package confirmation and until thirty (30) business days prior to the date of departure, you will forfeit your deposit.
  • Between twenty-nine (29) and fifteen (15) business days prior to the date of departure, you will forfeit 60% of the package cost.
  • Between fourteen (14) and seven (7) business days prior to the date of departure, you will forfeit 80% of the package cost.
  • Six (6) or fewer business days prior to the date of departure, you will forfeit 100% of the package cost.

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Vacation Packages

You will be charged a processing fee of $50 for each change made once the booking has been confirmed and/or payment has been made to the supplier(s).

For cancellations, the following applies based upon when the cancellation is received:

  • Between the date of package confirmation and until thirty (30) business days prior to the date of departure, you will forfeit the deposit.
  • Between twenty-nine (29) and fifteen (15) business days prior to the date of departure, you will forfeit 50% of the package cost.
  • Fourteen (14) or fewer business days prior to the date of departure, you will forfeit 100% of the package cost.

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Weddings

You will be charged a processing fee of $50 for each change made once the booking has been confirmed and/or payment has been made to the supplier(s).

For cancellations, the following shall apply based upon when the cancellation is received:

  • Between the date of wedding package confirmation and until sixty (60) business days prior to the date of departure, you will forfeit your deposit.
  • Between fifty-nine (59) and forty-five (45) business days prior to the date of departure, you will forfeit the deposit plus 60% of the package cost.
  • Between forty-four (44) and thirty-six (36) business days prior to the date of departure, you will forfeit the deposit plus 80% of the package cost.
  • Thirty-five (35) or fewer business days prior to the date of departure, you will forfeit 100% of the package cost.

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Excursions

All change requests received before vouchers are sent will be done at no charge. For all change requests received after vouchers are sent, a change fee of $50 per change plus additional fees, where applicable, will be assessed.

For cancellations, the following applies based upon when the cancellation is received:

  • Between the date of package confirmation and until fifteen (15) business days prior to the date of service, you will be charged a 25% cancellation fee.
  • Fourteen (14) or fewer business days prior to the date of service, you will forfeit 100% of the package cost.

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美食和美酒

关于始发地为非美国的服务

收款凭证发出之前所收到的变更申请均免费。一旦订购确认,且(或)已付款给供应商,若再需变更,须为每个变更支付$50美元的服务费。

关于取消规则将根据收到取消申请的日期:

  • 在服务得到确认的日期与服务当天前十五(15)个工作日之间收到申请,收取25%的取消费。
  • 在服务当天前十四(14)至前三(3)个工作日之间收到申请,收取50%的取消费。
  • 在距服务当天前二(2)个工作日或不满二(2)个工作日收到申请,收取100%的取消费。

服务因罢工, 恶劣天气状况, 或因任何或在任何不可预见的重大事件情况下取消, 服务供应商会试图为您的服务改期,。但是如果必须取消, 您将会收到退款,但其中必须扣除哲意(Select Italy)的加急费、服务费、递送费以及服务供应商所需的40美金管理费。

对于始发地为非美国的拼团服务

收款凭证发出之前所收到的申请均免费。在服务得到确认的日期与服务当天前十五(15)个工作日之间收到的申请,收取$30美元的变更费。距观光当天日期不满十五(15)个工作日,将不可退款。

取消申请适用以下规则:

  • 在服务得到确认的日期与服务当天前十五(15)个工作日之间收到申请,收取40%的取消费。
  • 在距服务当天前十四(14)个工作日或不满十四(14)个工作日,收取100%的服务费。

预约和预付费门票无论何种原因均不可退款。迟到或未现身均不能获得退款。

对于始发地为美国的服务

收款凭证发出之前所收到的所有申请均免费。一旦订购确认,且(或)已付款给供应商,您需为每个变更支付$50美元的处理费。

关于取消规则将根据收到取消申请的日期::

  • 在服务得到确认的日期与服务日期当天前十五(15)个工作日之间收到申请,收取30%的取消费;若重新订购或转让服务,您需支付等同于服务原价15%的费用。
  • 在服务当天前十四(14)至前三(3)个工作日之间收到申请,收取50%的取消费;若重新订购或转让服务,您需支付等同于服务原价30%的费用。
  • 在距服务当天前两(2)个工作日或不满两(2)个工作日收到申请,收取100%的取消费。除非服务被重新订购或转让,这样您需支付等同于原价50%的服务费。

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Group Tours

Any changes to the scheduled itinerary must be requested in writing and may result in additional costs and/or change fees.

Cancellations of an entire tour must be in writing. Penalties for trip cancellation are calculated based on the number of days remaining from the receipt of your cancellation until the tour start date.

For cancellations, the following applies based upon when the cancellation is received:

  • Between the date of package confirmation and until eight (8) weeks prior to the date of departure you will forfeit 25% of the tour cost per person.
  • Between seven (7) and four (4) weeks prior to the date of departure, you will forfeit 50% of the tour cost per person.
  • Three (3) or fewer weeks prior to the date of departure, you will forfeit 100% of the total tour cost per person.

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所有私人导游服务

所有私人导游服务(除瓦萨利走廊、梵蒂冈和西斯廷教堂私人游外——详情见下)

收款凭证发出之前所收到的所有申请均免费。一旦订购确认,且(或)已付款给供应商,您需为每个变更支付$50美元的处理费,以及博物馆门票变更可能产生的额外费用。

关于取消规则将根据收到取消申请的日期:

  • 无论何时收到取消申请,只要旅游团包含预付费预约和(或)博物馆门票,均不可退款。
  • 在服务得到确认的日期与服务当天前十五(15)个工作日之间收到申请,将收取总费用25%的取消费(含所有不可退款的预约和(或)博物馆门票)。
  • 在服务当天前十四(14)个工作日或不满十四(14)个工作日内收到申请,收取100%的费用。

服务因罢工, 恶劣天气状况, 或因任何或在任何不可预见的重大事件情况下取消, 服务供应商会试图为您的服务改期,。但是如果必须取消, 您将会收到退款,但其中必须扣除哲意(Select Italy)的加急费、服务费、递送费以及服务供应商所需的40美金管理费。

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瓦萨利走廊私人游

一旦确认,瓦萨利走廊私人游的预约将不可退款,也不可转让。不能对已确认的预约进行任何变更。

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梵蒂冈和西斯廷教堂私人游

一旦确认,梵蒂冈和西斯廷教堂私人游的预约将不能以任何原因退款或转让。不可对已确认的预约进行任何变更。

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所有拼团旅游服务

在收款凭证发出之前所收到的所有变更申请均免费。在服务得到确认的日期与服务当天前十(10)个工作日之间收到变更申请,收取$30美元的变更费。在服务当天前不满十(10)个工作日内收到变更申请,将不可退款。

取消规则基于收到取消申请的日期:

  • 在所购服务得到确认的日期与服务当天前十五(15)个工作日之间收到申请,将收取40%的服务费。
  • 在距服务当天十四(14)个工作日或少于十四(14)个工作日内收到申请,任将收取100%服务费。

预约及预付费门票不得以任何原因退款。迟到或未现身均不能获得退款。

服务因罢工, 恶劣天气状况, 或因任何或在任何不可预见的重大事件情况下取消, 服务供应商会试图为您的服务改期,。但是如果必须取消, 您将会收到退款,但其中必须扣除哲意(Select Italy)的加急费、服务费、递送费以及服务供应商所需的40美金管理费。

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Hotels

Changes made to a booking after payment for the property has been made incur a processing fee of $50 per property.

If you cancel a booking, Select Italy will calculate the date your cancellation was received based on Italian standard time and you may be eligible for a refund provided you cancel before a property has been paid. In that case, a refund less a non-refundable $125 cancellation fee per reserved property will be paid.

No refund is available for cancellations made after a property has been paid or for reservations made in conjunction with additional items as part of Custom Travel Planning Services.

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博物馆

一旦预约确认,预约和预付费票均不得以任何原因退款和转让。若需变更已确认预约的日期或时间,需为每票支付$15美元的变更费(前提是变更可行)。

若您未能出示纸质收据,且(或)您未在预定时间/日期入场参观,我们将不予不可退款。只有在博物馆于确认日期关闭或停展这样的意外情况下,才能退款(每票收取至少$10.00美元的手续费)。

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音乐和文化活动门票

演出可能在某一段时间内会由于停演或其他情况而取消。获得退款的处理流程各不相同,这取决于场馆规定以及您在取消/停演当日是否在演出所在城市。请注意,若发生停演或取消演出的情况,哲意(Select Italy)所收取的额外订购/处理费将概不退还。

出发之前

若在您出发到意大利之前,演出取消,我们将尽最大努力通知您演出已取消,并建议您如何获得退款。可能需要最多九(9)周来处理退款,这取决于各场馆的处理流程。一旦哲意(Select Italy)收到退款,我们将立即返还至您的信用卡。

若您在意大利

若演出取消时您在演出城市,我们将尽最大努力通知您演出已取消,并建议如何获得退款。您可于已取消演出的当天直接从售票处获得退款,或在售票处指定的退款时段内,获得退款。售票处受理的所有退款均为门票的面值。也可选择交换另一日期的门票。

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Restaurant Reservations

In the event you want to cancel your restaurant reservation, you must contact Select Italy's Chicago Sales Office no later than Noon (US Central Time) Monday through Friday on the day of your reservation. On weekends and US holidays, you must contact our Florence representative no later than Noon (Italian Time). No reservation refund will be provided for cancellation.

In the event that you do not use your reservation and do not cancel as noted above, Select Italy will charge a fee of $60 to your credit card. This fee is non-refundable. If you are not on time for your reservation, the restaurant may cancel your reservation. In that event you will not be eligible for a refund.

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巴士

罗马、奇维塔韦基亚、佛罗伦萨和威尼斯巴士

若我们没有在距确认服务日期的前两(2)个工作日(至少)收到变更申请,我们将不予接受。若需要变更已确认的预约日期或时间,在变更可行的情况下,须为每个订单支付$15美元的变更费。

基于收到取消申请的时间,适用于以下规则:

  • 在服务得到确认的日期与服务日期前十(10)个工作日之间收到申请,收取25%的取消费。
  • 在距服务日期前九(9)个工作日或不满九(9)个工作日内收到申请,收取100%服务费。

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火车票

变更申请(日期或离开时间)须在服务得到确认的日期前至少两(2)个工作日收到,否则将不予处理。

变更已确认的车票须支付每条线路15美元的服务费(不会根据人数收取)。车票上的人数无法更改。

取消申请必须在服务确认日期前至少七(7)天收到。取消已确认的车票须支付每人原票价25%的服务费。

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Villa and Apartment Rentals

Villa and Apartment Rentals - You Change and/or Cancel

A fee of $125 per change will be assessed if, after booking your property(ies), you request a change to any of the details of a confirmed booking.

For cancellations, the following applies based upon when the cancellation is received:

  • Between the date of package confirmation and until ten (10) weeks prior to the date of departure you will forfeit your deposit.
  • Between nine (9) and six (6) weeks prior to the date of departure, you will forfeit 50% of the package cost.
  • Fewer than six (6) weeks prior to the date of departure, you will forfeit 100% of the package cost.

Villa and Apartment Rentals - Property Supplier Cancels

In the rare instance where a supplier changes or cancels a reservation, Select Italy will advise you as soon as possible. If Select Italy is unable to provide you with the property(ies) you have booked, Select Italy reserves the right to transfer you to a similar property(ies).

If the cost of the substitute property is less than your original booking then you will receive a refund for the difference. If, however, the cost is more, then upon your acceptance of the substitute booking, you agree to pay the difference. However, if Select Italy cannot book you at a substitute property or if you reject the substitute property, Select Italy will refund the amount you paid for the property, but Select Italy is not liable for any cancellation charges for any related travel arrangements including, but not limited to tours, services, events or other bookings.

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